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3-18 Voice announcements

Identifying how the announcement will be accessed

Standard 1.0 Voice Services Application Guide January 1998

Indirect access

through a voice menu

A caller accesses an announcement indirectly by choosing the

announcement option from a voice menu. While connected to

the announcement, the caller is able to leave the announcement

and return to the voice menu.

When creating an announcement for access through a voice

menu, it is not necessary to include a welcoming greeting in the

announcement. In fact, a greeting would be inappropriate

because the voice menu introduction would include a greeting.

Example of voice

menu access to an

application

If you have a number of announcements that are related in some

way (for example, they all relate to a particular product line),

you can create a voice menu as a front end to allow your callers

to choose which product line announcement they wish to hear.

Publish the number of the voice menu to your customers.

Indirect access

through a time-of-day

controller

If you wish to direct callers to an announcement only during a

certain time of the day, then you can route calls to the

announcement through a time-of-day controller. An

announcement accessed through a time-of-day controller

behaves much like an announcement accessed directly. A caller

would be unable to distinguish between a direct dial

announcement and an announcement accessed through a time-

of-day controller.

Example of time-of-

day controller access

to an announcement

If no one is in your office during off-hours to answer the phone,

you can set up an announcement which says that the office is

closed and states the business hours. To have the announcement

played to all callers, configure a time-of-day controller which

directs all calls to the announcement during the off-hours.

Callers will automatically hear the announcement the set

number of times, and then be disconnected. In this scenario, the

announcement should include a welcome greeting which

identifies your business. As well, the Silent Disconnect field

should be set to No so that the good-bye prompt is played

before the caller is disconnected.

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Meridian 555 Guide de l'utilisateur Page 90

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