5-4 Voice menus
Overview
Standard 1.0 Voice Services Application Guide January 1998
Standard menu
functions
The following function keys are standard for all voice menu
services.
Custom menu
functions
You can assign one of the following actions to the numeric keys
1 to 9:
• play an announcement
• prompt the caller for an extension or name (thru-dial
service)
• connect the caller to another voice menu
• play a prompt
• play the menu choices prompt
• return to the Main menu (from a submenu)
• call a DN (no number is requested from the caller since this
DN is defined in the voice menu)
• request a mailbox number so that the caller can leave a
message (express messaging)
• transfer the caller to a mailbox (as specified in the voice
menu) to leave a message (also express messaging)
• prompt the caller to log on to Voice Messaging
• activate a time-of-day controller
• disconnect the call
Key Function
0
Operator Revert
The caller is transferred to the revert DN
that has been defined in the voice menu definition. This
revert DN can be different for each voice menu if
necessary. If the revert DN is not defined, the following
message is played when a caller presses 0:
“That
selection is not recognized, please make another choice.”
#
Return to Previous Menu
The caller who presses <#> is
returned to the previous menu. If the current voice menu
is the first-level menu, the first-level menu choices are
repeated.
*
Help
When a caller presses <*>, the menu choices are
played. If no menu prompt exists, the greeting is played.
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