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Guide de l'utilisateur
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Table des matières
MARQUE LIVRES
Noté
.
/ 5. Basé sur
avis des utilisateurs
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7-60
Voice forms
Adding a new voice form definition
Stand
ard 1.0
Voice Serv
ices Applicati
on Guide
January
1998
1
2
...
317
318
319
320
321
322
323
324
325
326
327
...
459
460
Meridian Mail
1
P0875903
2
Publication histor
5
Contents
7
3 Voice announcements 3-1
8
4 The thru-dial service 4-1
9
5 Voice menus 5-1
9
6 Automated attendants 6-1
10
7 Voice forms 7-1
11
8 Time-of-day controllers 8-1
12
A Worksheets A-1
13
Chapter 1
15
Maintenance features
17
Procedure:
17
Determining which
17
Typographic conventions
18
Administration level
19
Screen examples
19
Overview of Voice Services
22
Announcements
23
Thru-dial services
24
Time-of-day controllers
27
Voice menus
29
Standard key functions
32
Automated attendants
33
Leave a message
35
Information services
35
Announcement only
36
Information menus
36
Fax menus
36
Voice prompt
37
Remote activation
37
Choosing a speaker
38
Voice forms
39
Fax on Demand
40
Tip: Using the Find Function
41
The solution
47
Mixed live and
47
The problem
47
Announcement only The problem
49
Information menu The problem
49
Chapter 2
51
Identifying timeout values
56
Short disconnect
58
Voice menu examples
59
“Goodbye”
60
Identifying business hours
65
Identifying holidays
66
Restrictions
69
Chapter 3
73
Voice announcements 3-3
75
3-4 Voice announcements
76
Key Result
76
A voice announcement scenario
77
Revert DN
78
Update password
78
Process for planning
80
Announcement
80
Definition Worksheet
80
Voice announcements 3-9
81
Scripting the announcement
82
Voice announcements 3-11
83
Choosing passwords
85
Silent disconnect
86
Voice announcements 3-17
89
3-18 Voice announcements
90
3-20 Voice announcements
92
Adding a new announcement
96
Recording the announcement
100
Result:
101
Introduction
103
Direct access
103
Testing the announcement
106
Section C
107
Multi-customer
108
Chapter 4
113
Overview
114
What is a thru-dial service?
115
ATTENTION
116
Left pad characters
117
The thru-dial service 4-7
119
Thru-dial examples
120
Solution
121
4-10 The thru-dial service
122
Security issues
123
4-12 The thru-dial service
124
Monitoring for hackers
125
4-14 The thru-dial service
126
Section A
127
Security warning
128
Process for planning a
128
Thru-Dial Definition
129
Worksheet
129
Choosing a thru-dial ID
130
Choosing a thru-dial title
131
Identifying the revert DN
132
Identifying passwords
133
Select an update password
134
(multilingual systems only)
135
4-24 The thru-dial service
136
Dial fixed length DN
137
Dial variable length DN
137
Name dialing
137
Name dialing example
137
Name dialing requirement
138
Dial by number or by
138
The name dialing prefix
138
Record the dialing
139
How to suppress the
141
Exceptions
141
Definition
142
Suppressing the
142
Scripting the greeting
142
The thru-dial service 4-31
143
IF the dialing method is
143
IF THEN
143
4-32 The thru-dial service
144
IF THEN
144
Script the custom
145
System greetings
145
4-34 The thru-dial service
146
Permission codes
147
Permission codes: 9911
147
4-36 The thru-dial service
148
Indirect access
149
Scenario
149
4-38 The thru-dial service
150
Section B
151
4-40 The thru-dial service
152
The screen
154
Field descriptions
158
The thru-dial service 4-49
161
Testing the thru-dial service
167
4-56 The thru-dial service
168
Chapter 5
175
Voice menus 5-3
177
5-4 Voice menus
178
Key Function
178
Voice menus 5-5
179
Voice Menu
182
Procedure
183
5. new product information
184
5-12 Voice menus
186
See Also
187
Configuring the other
187
5-14 Voice menus
188
5-16 Voice menus
190
Character Function
190
The access password
191
Maximum length
191
The update password
191
5-18 Voice menus
192
Purpose of the menu
193
5-20 Voice menus
194
Voice menus 5-21
195
Description
196
Default setting
196
Voice menu choices
198
Voice menus 5-25
199
5-26 Voice menus
200
TD—Time-of-day control
201
EM—Express messaging
201
5-28 Voice menus
202
VM—Voice messaging
203
Example:
203
PM—Prompt maintenance
203
GS—Greetings service
203
5-30 Voice menus
204
Voice menus 5-31
205
FIM—Fax item maintenance
206
Assigning actions to
206
PP—Play prompt
207
RV—Call revert DN
207
RP—Repeat menu choices
207
MM—Return to main menu
207
DS—Disconnect
208
Voice menus 5-35
209
Menu action Related fields
209
Voice menus 5-39
213
5-40 Voice menus
214
5-42 Voice menus
216
Definition screen
221
5-48 Voice menus
222
Adding a voice menu
224
Voice menus 5-55
229
Testing the voice menu
230
5-58 Voice menus
232
Chapter 6
239
Basic automated attendant
241
6-4 Automated attendants
242
Automated attendants 6-5
243
Automated attendants 6-7
245
6-8 Automated attendants
246
Automated attendants 6-9
247
Flowchart showing
248
6-14 Automated attendants
252
Automated attendants 6-15
253
Nested time-of-day controls
257
6-20 Automated attendants
258
Business Days Mon through Fri
261
6-24 Automated attendants
262
Chapter 7
263
Voice forms 7-3
265
Typical voice form
266
Using voice forms
267
The transcriber
268
Notification features
268
System engineering
269
7-8 Voice forms
270
Application scenarios
271
7-10 Voice forms
272
Before you begin
275
Voice forms 7-15
277
Flowcharting the application
279
Whole Form
280
At Each Field
280
Voice forms 7-19
281
Answer length limit
282
Additional requests
282
Access to the form
282
Create a list of steps
283
Flowchart
286
The introductory
287
Instructional prompts
287
Number sign to stop recording
287
Zero (0) for assistance
288
Organization of the form
288
Information required on-hand
289
Confirmation
289
General guidelines for
290
The farewell greeting
290
Testing your
291
See also
292
MWI notification
293
7-32 Voice forms
294
Voice forms 7-33
295
Notification by voice message
296
Identify the voice
299
7-38 Voice forms
300
Voice forms 7-39
301
7-40 Voice forms
302
Voice forms 7-41
303
Defining No Answer fields
304
Determine whether the
305
Defining Voice Answer fields
306
Voice forms 7-45
307
Identify whether the
308
Voice forms 7-47
309
Using one generic
311
Using a number of
311
7-50 Voice forms
312
Recording the
314
Record as you define fields
314
Choosing the speaker
315
7-54 Voice forms
316
Incomplete recordings
318
7-60 Voice forms
322
Fields screen
327
Inserting a new field
328
Testing the voice form
337
7-76 Voice forms
338
7-78 Voice forms
340
7-84 Voice forms
346
7-94 Voice forms
356
Voice forms 7-95
357
Keep good records
360
Monitor operational
360
Managing transcriber activity
361
Transcribing voice forms
364
Voice forms 7-103
365
Managing response IDs
367
7-108 Voice forms
370
Chapter 8
371
Time-of-day controllers 8-3
373
Business or off-hours
374
Time-of-day controllers 8-5
375
Time-of-day controllers 8-7
377
8-8 Time-of-day controllers
378
8-10 Time-of-day controllers
380
Time-of-day controllers 8-11
381
8-12 Time-of-day controllers
382
Off-hours
383
Identify the business
383
Record the service IDs
384
Identify the time-of
385
8-16 Time-of-day controllers
386
8-18 Time-of-day controllers
388
8-26 Time-of-day controllers
396
Risk of data loss
397
8-28 Time-of-day controllers
398
Chapter 9
405
Activation session
415
Chapter 10
417
How this report relates
420
Services Detail report
420
Monitoring voice menus
420
Disk Usage Detail
421
Appendix A
423
Worksheets
424
❑ Call Answering ❑
425
❑ Yes ❑
425
Holidays
426
❑ Name ❑ Both ❑
429
❑ Variable ❑
429
Voice Form Sequence Worksheet
434
No Answer Field Worksheet
437
A-22 Worksheets
444
Appendix B
445
Sample sessions
446
Sample transcriber
448
“Response deleted.”
450
Index--6
456
Reader Response Form
457
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