Meridian 555 Guide de l'utilisateur télécharger pdf (Page 303)

100

101

Voice forms 7-41

Identifying the general characteristics of the form

Standard 1.0 Voice Services Application Guide January 1998

voice form. You should, therefore, have already chosen your

confirmation mode.

Identify the default

revert DN

This is the DN to which callers are transferred if there is a

problem accessing the voice form or if they explicitly ask to be

transferred to an attendant by pressing 0. The DN may be from

1 to 30 characters in length using the following characters: 0–9,

#, *, (,), -, _, $ (however, the DN cannot start with $).

A revert DN can also be configured for each field in the voice

form. The DN here is used as a default for each new voice form

field that is created.

Decide if callers are

allowed to press 0 to

transfer to an

attendant

If Caller 0 is allowed, callers are permitted to press 0 to transfer

to an attendant. (Callers are transferred to the DN specified in

the Revert DN field.) If it is not allowed in the voice form and a

caller presses 0 anyway, a message is played indicating that no

operator is available. The caller has the option of continuing

with the voice form or canceling the call.

Note: If you allow callers to use 0, your introductory greeting

should inform callers of this capability.

Identify the language

for system messages

This is necessary only if more than one language is installed.

The selection you make determines the language in which

system prompts are played to callers and transcribers using this

voice form. This field does not affect your custom recordings.

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Meridian 555 Guide de l'utilisateur Page 303

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