Meridian 555 Guide de l'utilisateur télécharger pdf (Page 82)

3-10 Voice announcements

Scripting the announcement

Standard 1.0 Voice Services Application Guide January 1998

Scripting the announcement

Introduction

Once you have determined the purpose of your announcement

and how it is to be accessed, you can script the announcement.

Remember that an announcement is a single recording. There is

no separate recorded greeting that will be played before the

announcement. All pertinent information (company name,

business hours, and so on) needs to be included in the

announcement recording.

Direct access and

time-of-day controlled

announcements

If the announcement will be played to external callers and

accessed directly or accessed through a time-of-day controller, a

greeting should be included within the announcement itself.

Also, ensure that your organization is identified so that the

caller knows that he or she has dialed the correct number.

Voice menu

announcements

If the announcement will be accessed through a voice menu, a

greeting and identification are not necessary. Callers should

already have been greeted at the introduction to the voice menu.

The announcement should inform callers that they can press “#”

to return to the main menu.

Script the

announcement

Write the announcement on a piece of paper. Reword it until

you are satisfied with it. When you are ready to fill in the

Announcement Definition Worksheet, copy the final copy of

the script into the worksheet.

Off-hours

announcement script

The following is a possible announcement script for an off-

hours announcement played to callers if they phone Peer

Enterprises’ main number when the office is closed. The call is

routed to the announcement through a time-of-day controller.

“Thank you for calling Peer Enterprises. Our office is presently

closed. Our business hours are Monday to Friday from 8:30 to

5:30, and Saturday from noon to 5:00. Please call again during

business hours and we will be happy to serve you. Thank you,

and good-bye.”

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Meridian 555 Guide de l'utilisateur Page 82

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